When an organization chooses a private cloud provider, it's important to consider the ramifications of multi-tenancy, as well as how much support the provider will supply.
Historically, the IT department has had complete authority over the hardware, software and configurations within an organization. In a private cloud environment, IT maintains some authority, but to a much lesser extent.
Many companies that choose not to build their own private cloud environments on premises end up using a private cloud provider. But that infrastructure is usually multi-tenant, and each tenant takes on the role of an administrator within their designated virtual space.
The role of internal IT
This raises the question of the IT department's role in a private cloud environment. The IT department is responsible for securing and maintaining what the users in their company host in the private cloud infrastructure. Beyond that, however, things can become a little bit less clear.
The provider must establish a support policy that clearly defines its roles and responsibilities, as well as the responsibilities of the tenants. Suppose, for example, a tenant deploys a SharePoint server, and then needs help with the configuration process. Is the provider responsible for delivering technical support for a workload it did not deploy or configure? In such a situation, the private cloud provider might decide to help the tenant, but there must be a firm support policy in place to set expectations for and protect the IT department.
Another aspect that private cloud customers must consider is whether the provider will back up tenant resources. In some cases, the provider performs hypervisor-level backups that protect the entire private cloud infrastructure. Other private cloud providers set up ethical firewalls that prevent the provider from accessing tenant resources, even for the purposes of data protection. Regardless of whether or not the provider commits to protecting tenant resources, tenants must be made aware of the data protection policy.
How hyper-convergence supports private cloud
Private cloud tech continues to improve
Cloud risk management tips for CIOs
Related Q&A from Brien Posey
IT can have trouble managing user profiles that are separate from the desktop images in nonpersistent VDI, but they can make things easier with user ...continue reading
Microsoft Excel may be widely used, but other spreadsheet applications such as Google Sheets and Thinkfree are available for organizations to use.continue reading
Social network backup tools are hard to find, but they are out there. Like with file data, your organization should make sure its social media data ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.